What is DStv Self-service, How Do You Access the Portal or Contact their Nigerian Number

Publish date: 2024-06-07

With over 70% of Nigerians enjoying content from MultiChoice’s DSTV, the South African company now stands as Nigeria’s pioneer pay-TV service provider. The cable service offers premium entertainment that comprises general entertainment, news, information, sports, and education channels through highly innovative services and affordable subscription packages.

One of the company’s highly notable services is its online subscription service that allows you to manage your account and subscription effectively from the comfort of your home. Through the DSTV self-service, customers can do several other things conveniently and quickly.

The DSTV Self-Service

DStv Self-Service is a feature that allows all DStv customers to manage their respective DSTV accounts without getting in touch with the Call Centre. DSTV has continued to seek out ways to satisfy its esteemed customers and provide them with easy access to its services, hence the introduction of the DSTV self-service. With this, customers no longer have to join in the long queue to wait to be attended to by the DSTV customer service personnel. The following is a list of things customers can do with their service

How To Access DStv Self-Service

There are four ways in which DSTV subscribers can access the self-service platform. Customers can pick which of these four easy methods of accessing the self-service to manage their DSTV account.

How To Create A DStv Self-Service Account

DSTV self-service accounts are created immediately after you buy and register your new DSTV. The details used to register your new DSTV account would serve as your login details to subsequently sign in to the various self-service platforms.

The details needed to create the self-service account are:

How To Login To The Self-Service Platform

For DSTV users who already have an account, here is the procedure on how to login the self-service dashboard:

  • Visit the DSTV website.
  • Click on “sign-in”.
  • On the sign-in page, fill in the required login information.
  • Then click on proceed.

    • What You Can Do On DStv WhatsApp Self-Service

    With technology improving every day, and people getting more and more attached to their phones and WhatsApp being one of the most used social media platforms, DStv chose to embrace this platform and use it to bring better service to its customers. MultiChoice Africa introduced the WhatsApp self-service platform in 2019 for its customers.

    By using this self-service platform, DSTV users can now fix errors, subscribe for packages, rent box office movies, and upgrade their subscriptions by themselves. Making use of the WhatsApp self-service reduces the need to visit any of the MultiChoice customer care centers or calling the customer care lines as well as guaranteeing a minimal wait time for response.

    This platform is available in Nigeria and DSTV Nigeria subscribers can access this platform by adding the official DSTV self-service Nigerian WhatsApp number. Here is a step by step procedure of adding the DSTV self-service Nigeria WhatsApp number through your contacts:

  • Put on your preferred internet data.
  • Open your phone dialer app.
  • Dial out the number +2349082368533.
  • Click on add new contact.
  • Enter the name you wish to save the number in the contact name section.
  • Click on save.
  • Next, launch your WhatsApp.
  • Click on the message icon at the bottom right corner of your WhatsApp.
  • Stroll down to the contact you used in saving the DSTV WhatsApp line.
  • If you can’t find it, click on the 3 dots icon on the top right corner of the contact list and hit refresh.
  • Once refreshed, you will get to see the contact as saved by you.

    • How To Add The DSTV Self-Service Nigerian WhatsApp Number Directly From The DSTV Website

  • Open your browser and go visit the DSTV website.
  • Stroll down to the self-service section.
  • Click on the drop-down of the WhatsApp option.
  • Click on “Say Hello”.
  • It will immediately open your WhatsApp and start out an automatic conversation with the DStv bot.
  • The account will be added immediately.

    • Things You Can Do on the WhatsApp Self-Service

    How to Check Your DStv Package on Self Service

    For mobile app:

    Through the DStv website:

    How To Reset Your DStv Through the Self Service Platform

    Often times when customers make their DStv subscription after it expires or when they make a subscription without their smartcards in the DSTV decoder, they get to realize that some channels get missing even after making payment. In such cases, customers would have to reset their DSTV and this can be done by following the easy instructions provided below. The process is the same using both the DSTV app or visiting the DSTV website.

    Common DStv Error Codes You Can Fix Using Your Self Service Account

    It is common to experience different error codes popping up on your TV screens. This usually prevents one from watching DSTV channels while the subscription is still valid. Error codes E16, E19, E30, & E32 can be easily cleared without the need of calling Multichoice customer service. To have them all cleared, these simple steps may be of help

    What is DStv Nigeria’s Customer Care Contacts, and Call Centre Numbers

    DStv has its offices and call centers all across Nigeria. To get the contacts to the nearest call center around you, go to their website and click the contact us button to get more
    information.

    For customers in Nigeria (Lagos and Abuja), you can visit or call any of the following offices below.

    DSTV Nigeria Lagos:

    Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State.
    Multichoice Nigeria Center Number: 1 270 3232 or 080 3900 3788.
    Lagos Office Fax: 01 270 3256.

    DSTV Nigeria Abuja

    Legion House, 3 Kaura Namoda Street Area 3 Garki, Abuja.
    Multichoice Nigeria Center Number: 2347291/2.
    Fax: 2347295.

    Their toll-free numbers are: Etisalat – 09090630333, Airtel – 07080630333, MTN – 08149860333, GLO – 08113630333 or 080037882666328

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